Terms and Conditions

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exchanges
We do not accept returns. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the contact form. 

Refunds (if applicable)
If you would like to request a refund, please respond to the original order email, or contact us via the contact form. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kris@justjans.com.